Return and Refund Policy

Returns

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

Return Process

1. Initiate a Return: Contact our customer service team by email/phone/whatsapp/messenger within 30 days of receiving your item to initiate a return.
2. Return Authorization: Once your return is authorized, you will receive instructions on how to return your item.
3. Ship the Item: Pack the item securely and ship it to our address. Alternatively, you may contact us and return the item directly to the delivery person upon receiving the product. We recommend using a trackable shipping service.

Refunds

Conditions for Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are granted under the following conditions:

• The item is returned within 30 days of delivery.
• The item is in its original condition and packaging.

Refund Process

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days. Please note that it may take some time for the refund to be reflected in your account due to processing times with your financial institution.

Partial Refunds

Partial refunds may be granted in the following situations:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via email/phone/whatsapp/messenger and follow the return process.

Shipping Costs

Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Costs for Exchanges

If you are exchanging a defective or damaged item, we will cover the shipping costs for sending you a replacement.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check Your Mobile Financial Account: There is a processing time required for a refund to be completed.
2. Contact Us: If you’ve not received your refund, please contact us via email/phone/whatsapp/messenger.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

• Email: aliifmail@gmail.com
• Phone/WhatsApp Number: 01533435013

Thank you for shopping with www.aliif.store. We appreciate you and are here to help ensure your satisfaction.